Invoices and payments
Deposits, balances, and receipts stay tied to the repair.
Pickup is a payment status check rather than a reconciliation. The approved estimate becomes the invoice, the deposit is already on it, and the balance is what the customer pays.
Capabilities
What’s included
Deposits and balances
Take a deposit at intake and it sits on the repair. The invoice shows the balance after the deposit.
Payment requests by text
The balance due goes out with the pickup notice, so the customer knows the amount before they arrive.
Receipts and refunds
Every payment produces a receipt. Refunds are recorded against the original payment with a reason, and the ticket shows both.
Payment status on the repair
Paid, partly paid, and unpaid show on the ticket and the board, so nothing is handed back before it is settled.
How it works
How a shop uses it
- 1
Take a deposit at intake
Record the deposit against the ticket with the cashbox it went into.
- 2
Convert the approved estimate
The invoice carries the estimate’s lines and the deposit already taken.
- 3
Settle at pickup
Record the payment by method, print or send the receipt, and move the repair to closed.
Agents
Follow-through agent
Drafts the invoice and the pickup text once the technician marks the repair done, and waits for the counter to send them.
Common questions
Need another detail? Contact us
Related
What usually matters next
Estimates and approvals
The technician’s findings turn into a reviewable estimate. The customer approves it by SMS link, revisions stay attached, and approval converts the estimate to the invoice.
Read moreReporting
Reports read from the same records the counter works in, so a number is never a separate spreadsheet. Click a figure to see the repairs it counts.
Read moreCustomer messaging
Estimates, status updates, approval reminders, payment requests, and pickup notices are sent from the ticket. Replies come back to the same ticket, and the whole conversation is on the customer.
Read more
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