Repair tickets
Each repair carries its owner, technician, deadline, and state.
Custom repair states fit the way your bench works. The timeline shows every handoff, note, and file, so anyone at the counter can say where a repair is and why.
Capabilities
What’s included
Owners and technicians
Every ticket names who owns it at the counter and who is working on it at the bench. Reassignment is recorded on the timeline.
Custom repair states
Name the states your shop uses, from received to ready for pickup. Group them into phases for the board and the reports.
Deadlines and priorities
Set a promised date on the ticket. Stalled and overdue repairs surface on the board and in reporting.
Notes, files, and a full timeline
Diagnosis notes, photos, and documents attach to the ticket. Every state change, edit, and message is on the timeline with who did it.
How it works
How a shop uses it
- 1
Open the ticket at intake
Customer, device, symptom, condition, and photos are on the ticket from the first minute.
- 2
Move it through your states
Each change of state is recorded with the person, the time, and an optional reason. States you choose send the customer a text.
- 3
Close it with the history intact
Payment, pickup, and the final state close the ticket. The record stays on the customer and the device.
Agents
Follow-through agent
Watches ticket states and prepares the next customer update, or hands the ticket to the counter when a reply, a missing part, or a policy stops it.
Common questions
Need another detail? Contact us
Related
What usually matters next
Customers and devices
The counter answers from the record instead of from memory: devices with their identifiers, condition photos, accessories, past repairs, and every message, on one customer.
Read moreEstimates and approvals
The technician’s findings turn into a reviewable estimate. The customer approves it by SMS link, revisions stay attached, and approval converts the estimate to the invoice.
Read moreReporting
Reports read from the same records the counter works in, so a number is never a separate spreadsheet. Click a figure to see the repairs it counts.
Read more
Move your next repairthrough Repairy.
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