Repairy for cell phone repair shops
Run every phone repair from the IMEI to the paid pickup.
Record the phone, the fault, and the passcode acknowledgement at the counter, send the estimate by text, and reserve the screen from stock the moment the customer approves.
The record
What the ticket records
A cell phone repair ticket in Repairy carries the identifiers, acknowledgements, and condition the shop needs before work starts. The customer, the device, and every message stay attached to it.
- IMEI
- 35 693208 041234 9, checked against the SIM tray
- Model and storage
- iPhone 15 Pro, 256 GB, graphite
- Carrier lock
- Unlocked, confirmed in Settings
- Passcode acknowledgement
- Signed at drop-off on the counter tablet
- Condition photos
- Front crack upper left, hairline on the back glass
- Accessories
- Case and one USB-C cable, no charger
Sample record. Fields and values are examples.
Common jobs
How a repair runs
Cracked screen, walk-in
Intake records the customer, the phone by IMEI, the fault, and the condition photos on one ticket. The technician confirms the panel type and the estimate is sent by text with an approval link. Approval reserves the OLED assembly from stock, and the ticket moves to the bench.
Battery replacement with a health reading
The intake note records the battery health reading and the cycle count the customer reported. The estimate carries the battery as a part line and the fitting as labor, priced by the shop’s rules. The status text tells the customer when the phone is on the bench and when it is ready.
Water damage diagnostic
The ticket opens in a diagnostic state with a labor line for the inspection. If the board needs work beyond the shop’s scope, the estimate is revised and the customer approves or declines by text. Every revision stays attached to the ticket, so the decision is on the record.
Pickup and payment
When the repair reaches the ready state, the pickup notice goes out by text with the balance owed. At the counter the invoice shows the deposit taken at drop-off and the remaining amount. Payment is recorded on the repair and the receipt is issued from it.
Features
Features cell phone repair shops use most
Customers and devices
The counter answers from the record instead of from memory: devices with their identifiers, condition photos, accessories, past repairs, and every message, on one customer.
Read moreEstimates and approvals
The technician’s findings turn into a reviewable estimate. The customer approves it by SMS link, revisions stay attached, and approval converts the estimate to the invoice.
Read moreParts and inventory
Shortages surface before the bench starts. Every part keeps its usage history, and serialized items are tracked one by one.
Read moreCustomer messaging
Estimates, status updates, approval reminders, payment requests, and pickup notices are sent from the ticket. Replies come back to the same ticket, and the whole conversation is on the customer.
Read moreInvoices and payments
Pickup is a payment status check rather than a reconciliation. The approved estimate becomes the invoice, the deposit is already on it, and the balance is what the customer pays.
Read more
Common questions
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