Customers and devices
Every customer keeps their devices and repair history in one place.
The counter answers from the record instead of from memory: devices with their identifiers, condition photos, accessories, past repairs, and every message, on one customer.
Capabilities
What’s included
Devices with serial or IMEI
Each device is its own record under the customer, with the identifier the shop uses to find it again: serial, IMEI, or both.
Repair history per customer
Open and closed repairs, estimates, and invoices list on the customer, so a returning customer is a lookup, not an interview.
Condition photos and accessories
Photos taken at drop-off and the accessories left with the device attach to the repair, so pre-existing damage is recorded before work starts.
Contact history in one place
Texts sent and received sit on the customer and on the repair they concern, in order.
How it works
How a shop uses it
- 1
Find or create the customer
Search by name, phone, or device identifier. A new customer takes a name and one way to reach them; the rest can wait.
- 2
Add the device
Record make, model, and identifier once. The next repair on the same device picks it up.
- 3
Start the repair from the device
Symptom, condition, photos, and accessories go on the ticket, and the customer’s history is one click away.
Agents
Intake agent
Drafts the customer, device, and ticket from a first text or a walk-in, matches the customer against the record, and asks before it resolves a conflict such as two devices of the same model on file.
Common questions
Need another detail? Contact us
Related
What usually matters next
Repair tickets
Custom repair states fit the way your bench works. The timeline shows every handoff, note, and file, so anyone at the counter can say where a repair is and why.
Read moreCustomer messaging
Estimates, status updates, approval reminders, payment requests, and pickup notices are sent from the ticket. Replies come back to the same ticket, and the whole conversation is on the customer.
Read moreAI agents
Intake, estimate, and follow-through agents draft tickets, estimates, invoices, and customer texts from the record. Anything that commits the shop waits for a person, and every action shows its work.
Read more
Move your next repairthrough Repairy.
Book a demo on your own repairs. The first 10 shops get Repairy free for life, with no credit card.