Customer messaging
Every update goes out by text from the repair, and the reply lands on it.
Estimates, status updates, approval reminders, payment requests, and pickup notices are sent from the ticket. Replies come back to the same ticket, and the whole conversation is on the customer.
Capabilities
What’s included
Estimate delivery by SMS
The estimate goes out as a text with a link. The customer reads the lines and approves from their phone.
Status messages at each state
Choose which repair states send a text and write the message for each. The state change sends it; nobody types it twice.
Approval follow-up
An unanswered estimate gets one reminder under your messaging policy. A reply stops further reminders and hands the thread to the counter.
Payment requests and pickup notices
When the repair is ready, the pickup text and the balance due go out together, and the payment is recorded on the ticket.
How it works
How a shop uses it
- 1
Connect a number
Set up the shop’s texting number and the hours texts may go out.
- 2
Choose what each state says
Write the message for received, ready for pickup, and any state in between. Leave a state silent if it should not text.
- 3
Reply from the inbox
Incoming texts land in the chats inbox and on the ticket they concern. Answer from either place.
Agents
Follow-through agent
Drafts the next update from the repair’s state and holds a message when a reply, quiet hours, or the one-reminder rule says it should not go out.
Common questions
Need another detail? Contact us
Related
What usually matters next
Repair tickets
Custom repair states fit the way your bench works. The timeline shows every handoff, note, and file, so anyone at the counter can say where a repair is and why.
Read moreEstimates and approvals
The technician’s findings turn into a reviewable estimate. The customer approves it by SMS link, revisions stay attached, and approval converts the estimate to the invoice.
Read moreAI agents
Intake, estimate, and follow-through agents draft tickets, estimates, invoices, and customer texts from the record. Anything that commits the shop waits for a person, and every action shows its work.
Read more
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