Repairy for game console repair shops
Record the console, its revision, and the account sign-out before you open it.
Consoles come in with controllers, cables, and signed-in accounts. Repairy records the revision, the accessories, and the sign-out acknowledgement at intake, then runs the estimate and payment from the same ticket.
The record
What the ticket records
A game console repair ticket in Repairy carries the identifiers, acknowledgements, and condition the shop needs before work starts. The customer, the device, and every message stay attached to it.
- Serial
- Read from the rear label and matched to the box if present
- Model revision
- PlayStation 5, CFI-1215A, disc edition
- Disc drive or digital
- Disc edition, drive reads but does not eject
- Controller and cable inventory
- One controller and an HDMI cable, no power cable
- Account sign-out acknowledgement
- Customer signed out of the primary account at drop-off
- Symptom
- Powers on, no video on two known-good televisions
Sample record. Fields and values are examples.
Common jobs
How a repair runs
HDMI port replacement
Intake records the symptom and the accessories left with the console. The technician confirms the port on the bench, and the estimate is sent by text with the port as a part line and the rework as labor. Approval reserves the port from stock and moves the ticket to the bench.
Fan cleaning and thermal service
The estimate is a labor line with any thermal materials as parts. The status text tells the customer when the console is on the bench and when it is ready. The invoice at pickup shows the balance and the receipt is issued from the ticket.
Disc drive repair
The ticket opens in a diagnostic state. If the drive needs a laser or a mechanism, the estimate carries the part and the labor, and the customer approves by text. If a replacement drive needs pairing to the board, the estimate says so and the revision stays on the ticket.
Controller drift
Controllers are recorded as their own device on the customer, so a controller repair has its own ticket and history. The estimate lists the stick module as a part line, and the pickup notice goes out when the repair reaches the ready state.
Features
Features game console repair shops use most
Customers and devices
The counter answers from the record instead of from memory: devices with their identifiers, condition photos, accessories, past repairs, and every message, on one customer.
Read moreRepair tickets
Custom repair states fit the way your bench works. The timeline shows every handoff, note, and file, so anyone at the counter can say where a repair is and why.
Read moreEstimates and approvals
The technician’s findings turn into a reviewable estimate. The customer approves it by SMS link, revisions stay attached, and approval converts the estimate to the invoice.
Read moreParts and inventory
Shortages surface before the bench starts. Every part keeps its usage history, and serialized items are tracked one by one.
Read moreCustomer messaging
Estimates, status updates, approval reminders, payment requests, and pickup notices are sent from the ticket. Replies come back to the same ticket, and the whole conversation is on the customer.
Read more
Common questions
Need another detail? Contact us
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