Repairy opens today to its first 10 shops. This post is the plan: what we think is wrong with the software repair shops run on, what Repairy does about it now, and where we intend to take it.
The problem with the software shops run on
Most repair shop software is a ticketing system with modules attached. It records the customer, the device, the ticket, the estimate, and the invoice, and it does that well enough. Then it stops. Every step between those records is still a person at the counter: noticing the approval that never came back, chasing the part that did not ship, texting the customer whose phone has been ready since Tuesday, typing the same phone number for the third time.
The shop pays for this twice. Once in the subscription, which is priced per employee or per location and grows as the shop does. And again in the owner’s evenings, because the follow-through that keeps repairs moving is not something the software does. It is something the software waits for.
- Records without action. The system knows an estimate has waited three days. Nobody is told until someone goes looking.
- The customer conversation lives somewhere else. Texts go through a personal phone or a separate app, so the repair record never holds the whole story.
- Pricing that penalizes growth. Adding a technician adds a seat fee. Adding a location adds a tier.
- Reporting that arrives too late to act on. Month-end totals say what happened, not what needs attention this morning.
What Repairy does today
Repairy keeps every repair on one record: customer, device, ticket, estimate, parts, texts, invoice, and payment, with a timeline of each handoff. That part is table stakes, and we built it first because nothing else works without it.
On top of the record sit three agents. The intake agent turns an incoming text or a walk-in into a complete ticket. The estimate agent drafts the estimate from the technician’s findings and the shop’s pricing rules. The follow-through agent prepares the next step for every open repair: the approval reminder, the pickup notice, the invoice, the payment request. Each one works under rules the shop sets, and anything that commits the shop to a customer, a price, a purchase, a refund, or a payment waits for a person to approve it.
The agents do not close at six, which is the point. A text that arrives at 11 p.m. is a drafted ticket by 11:01. Findings entered at closing time are an estimate ready for review when the counter opens. A part that lands in the morning becomes a queued pickup text before the first customer walks in. The team still makes every decision that matters. What changes is that the decisions are waiting for them, prepared, instead of buried in a list.
What comes next
The record and the three agents are the base. The same construction, an agent that reads the shop’s own records and prepares work under the shop’s rules, applies to everything else an owner does after closing. We intend to build these next, in roughly this order:
- Marketing. Review requests after a good pickup, reminders to customers whose devices are due for a battery, and referral follow-ups, all drafted from the repair history and sent only under the shop’s messaging policy.
- Local SEO. Keeping the shop’s Google Business Profile current, with hours, services, and photos that match what the shop actually repairs, and answering the questions people ask before they choose a shop.
- Accounting. Posting sales, payments, refunds, and parts purchases to the books as they happen, reconciling the cash drawer and the card terminal, and preparing what the accountant needs at month end.
- Purchasing. Watching parts usage and lead times, and drafting the supplier order before the shelf runs out.
Each of these is a job an owner does today with a separate tool, a spreadsheet, or not at all. Each will be an agent that works from the same record, asks when it is unsure, and keeps its history on the shop’s timeline.
The last tool your shop needs
The goal is for Repairy to be the last tool a repair shop needs to add. Not because it does everything on day one, but because everything it adds works from the same record and under the same rules, so the shop never has to stitch systems together again.
The first 10 shops
Repairy has one plan, and it is free for life for the first 10 shops. There is no trial, no card, and no paid tier above it. In return we ask for the thing a new product needs most: shops that run real repairs through it and tell us where it falls short.
Book a demo and we walk through Repairy on the kind of repairs your shop handles, then set your shop up with you.